Johnni.ai Terms of Service
1. Introduction
These Terms of Service (“Terms”) outline the agreement between you (the customer or authorised representative) and Johnni.ai (“we,” “us,” or “our”) regarding the use of our AI-powered Phone Answering System and related services.
By signing up or using our platform, you confirm that you accept these Terms and any accompanying service quote, and agree to abide by them.
If you have any questions, please email: support@johnni.ai
Effective Date: 2 July 2025
2. Key Notices
Before continuing, please note:
- Our privacy policy (available on our website) explains how we collect and handle personal data.
- Clause 3 discusses changes we may make to these Terms.
- Clause 5 contains essential details about subscriptions and auto-renewals.
- Clause 12 outlines our liability limits.
We may receive commissions from third-party websites linked on our platform. Your consumer rights under law are not affected by these Terms.
3. Duration and Amendments
3.1 These Terms apply from the moment you create an account until it is terminated as described below.
3.2 Only individuals aged 18 or older may use our services.
3.3 We may revise these Terms by providing written notice. Continued use of the platform after 30 days or after you click “I accept” constitutes agreement to the revised Terms. If you disagree, you may close your account and cancel your subscription. Any unused subscription fees will be refunded proportionately.
4. Service Disclaimer
4.1 Johnni.ai is a software-as-a-service (SaaS) provider. We do not verify the accuracy of user or customer data captured during calls. You are solely responsible for validating and correcting appointment or call information made via our AI.
5. Our Services
5.1 Our offering includes: (a) Access to our Phone Answering System; (b) Access to support services.
5.2 SaaS services are provided in line with your agreed quote.
5.3 Support requests may be submitted through our platform. Support does not cover training, hardware setup, software development, or data recovery unless separately agreed.
5.4 If we require access to your systems or premises, you must ensure it is safe for our personnel.
5.5 Timeframes for service delivery are estimates only.
5.6 Our services are not legal, financial, medical, or risk management advice.
5.7 Additional services may be offered separately at our discretion.
5.8 Beta features may be offered from time to time for testing. These are used at your own risk and may be discontinued without notice.
5.9 If you integrate third-party services or software, those third parties are your responsibility.
6. Account and Users
6.1 To use our platform, you must create an account.
6.2 You may assign authorised users, who will each require login credentials. You’re responsible for their actions and compliance with these Terms.
6.3 You agree to:
- Keep all account information current;
- Protect passwords and login details;
- Inform us of any suspected unauthorised use.
7. Pricing and Payments
7.1 Fees include: (a) Monthly subscription charges; (b) Usage-based charges.
7.2 Subscription fees are billed at the start of each billing cycle.
7.3 If using a third-party payment platform, their terms may apply.
7.4 Usage fees are billed at the end of each billing cycle, calculated per minute.
7.5 Payment must be made using authorised means. Direct debit or card payments must be from authorised accounts.
7.6 Invoices must be paid as per the terms outlined.
7.7 Late payments may result in service suspension and incur interest at the RBA base rate plus 2%.
7.8 Free trials may be offered. If you do not subscribe after the trial, access will be revoked.
7.9 You are responsible for applicable taxes unless we are required to collect them.
8. Licence and Platform Use
8.1 While your account is active, you are granted a non-transferable right to use the platform in line with your subscription.
8.2 You must not:
- Breach laws or rights;
- Disrupt the platform;
- Upload viruses;
- Use unauthorised versions;
- Access unauthorised data;
- Re-sell or lease access;
- Circumvent security;
- Share offensive, illegal, or inappropriate content.
9. Availability
9.1 While we aim for maximum uptime, occasional disruptions (e.g. maintenance or third-party outages) may occur.
9.2 We’ll attempt to notify you in advance where possible.
10. Intellectual Property and Data
10.1 All IP associated with the platform remains our property.
10.2 You must not reproduce or modify our IP without consent.
10.3 Any feedback you provide may be used by us without compensation.
10.4 You retain ownership of your data but grant us a right to store, process, and analyse it for operational purposes.
10.5 You are responsible for backing up your own data.
10.6 We may anonymise and use aggregated data to improve services.
11. Confidentiality
11.1 Both parties agree to keep each other’s confidential information secure.
11.2 Disclosure is only permitted where legally required.
12. Privacy and Personal Information
12.1 You must comply with applicable privacy laws, including the Australian Privacy Principles.
12.2 You are responsible for obtaining patient consent before sharing their personal data with us.
12.3 We handle personal information only for service delivery and in compliance with the law.
12.4 You indemnify us for any privacy law breaches arising from your failure to obtain proper consent.
13. Consumer Law
13.1 Nothing in these Terms affects your statutory consumer rights.
13.2 Refunds are not offered for change of mind.
13.3 If your use is commercial in nature, our liability is limited to resupply or refund.
14. Limitation of Liability
14.1 To the extent permitted by law, we are not liable for:
- Issues caused by your environment or third-party access;
- Indirect or consequential loss.
14.2 Our total liability is capped at the amount paid by you during the relevant subscription period or AU$1,000 (whichever is greater).
14.3 Force Majeure: Neither party is liable for delays caused by events beyond reasonable control.
15. Ending the Agreement
15.1 We may suspend or terminate your access if:
- Fees remain unpaid;
- You or your users breach these Terms;
- Insolvency occurs.
15.2 You may terminate if we breach the Terms and fail to rectify within 14 days.
15.3 You can also terminate at any time with notice. Cancellation will take effect at the end of the billing period.
15.4 We may retain your data for compliance purposes after termination.
16. General Terms
16.1 You cannot assign these Terms without our consent. We may assign them.
16.2 Disputes must first be addressed through mediation or arbitration, depending on your location.
16.3 NSW law governs these Terms. Disputes fall under the jurisdiction of NSW courts.
16.4 We may reject any illegal or inappropriate service requests.
16.5 You consent to receive marketing emails. You may opt out at any time.
16.6 This agreement does not create a partnership, employment, or joint venture.
16.7 Notices must be sent to the registered email addresses.
16.8 With consent, we may list you as a customer for marketing purposes.
16.9 Certain clauses survive after termination.
16.10 We’re not responsible for third-party website content linked from our platform.
17. Definitions
- Account: Your registered user profile
- Authorised User: Any person you permit to use the platform under your account
- Consequential Loss: Indirect damages including lost profits, opportunities, or goodwill
- Fees: Charges for monthly access and usage
- Personal Information: Any identifiable individual data
- Platform: Our digital software and systems
- Quote: Any pricing proposal or service offer provided
- Services: All products and assistance provided by Johnni.ai
- Usage Fees: Charges based on call volume or usage
- Your Data: All content or information you upload or generate through our platform
For further clarification or questions, contact: support@johnni.ai