AI Receptionist for Solar Companies
Johnni answers the quote enquiry the moment it comes in, asks the questions that tell you whether it is a real install, separates it from the inverter fault and the warranty call, and books the site assessment while the homeowner is still keen.
Plans start at $44/mo No contract.
Why solar installers lose quotes to faster competitors
Homeowners get three quotes, and the first installer to answer usually wins. A weekend enquiry that waits until Tuesday has often signed elsewhere.
Enquiries arrive on weekends and evenings
Homeowners research solar outside business hours.
Johnni answers 24/7 and books the site assessment while the homeowner is still keen.
Not every lead is a real install
Renters, unsuitable roofs and people after a price take up your time.
It asks about ownership, the roof, power bills and timing before it books an assessment.
Service calls get mixed with sales
A dead inverter and a new system enquiry ring the same number.
It separates new systems, battery add-ons and service or warranty calls, and handles each on your rules.
Follow-ups fall through the cracks
A quote sent without a follow-up is a quote lost.
On the Starter plan it can ring back new enquiries and follow up quotes.
Homeowners get three quotes. The first to answer usually wins.
Someone who has decided to look at solar fills in three forms and rings two numbers on a Sunday afternoon. The installer who rings back on Tuesday is already third. The one who answers on Sunday and books the assessment is usually the one who gets the job.
Then there is everybody else on the line: existing customers with an inverter fault, warranty claims, a tenant asking why the panels are not working, and a lot of people who are not the owner of the roof.
- Answers quote enquiries on weekends and evenings
- Asks the qualifying questions before anyone drives out
- Separates faults and warranty calls from sales
- Books site assessments into the sales calendar
- Sends the customer a text with what to have ready
The quote enquiry you rang back on Tuesday had already signed with someone else on Monday.
An AI receptionist that qualifies solar enquiries
Johnni asks the questions that tell you whether it is a real install, then books the next step.
- Answers every call 24/7, including weekends
- Qualifies home ownership, roof, usage and timing
- Separates new systems, batteries and service calls
- Books site assessments into your calendar
- Handles warranty and inverter faults on your rules
- Follows up quotes and new enquiries on the Starter plan
A new system, a dead inverter, or a battery add-on.
New install
Owner or renter, house or business, roof type and age, single or three phase, the quarterly bill, whether they have looked at the rebate, and when they want it done. Enough to quote the right size system before the visit.
Fault or warranty
Existing customer, red light on the inverter, app showing zero. Johnni captures the system, the symptom and the install date, checks whether it is inside warranty, and books a service call rather than a sales visit.
Battery or upgrade
An existing system owner wanting storage or more panels. Johnni takes the current system details and the reason, and routes it to whoever handles retrofits.
A quote enquiry on a Sunday afternoon.
Hi, we are thinking about getting solar and wanted to get a quote.
Happy to help. Is it for your own home, and whereabouts is it?
Yes, our house in Ipswich.
Good, we install there. Do you know if the house is single phase or three phase? It is usually written on the meter box.
No idea, sorry.
No problem, the assessor will check. Roughly what is your electricity bill each quarter?
About nine hundred.
And is the roof tin or tile, and roughly how old is the house?
Tin, and it is about fifteen years old.
That is a straightforward roof. Are you looking to add a battery as well, or panels only for now?
Probably panels first.
Okay. Our assessor can come out to measure the roof and go through the options. Tuesday at 4pm or Thursday at 10am?
Thursday at 10.
Booked. I will text you a confirmation and a short list of what to have handy, mainly a recent bill.
Not every solar call is a sale.
| The caller | What Johnni does | What you get |
|---|---|---|
| Existing customer, inverter fault | Captures system, symptom, install date | A service job, not a sales lead |
| Renter | Explains the owner needs to make the call, takes the agent’s details | No wasted visit |
| Someone outside your area | Says so kindly | Nothing to decline later |
| Retailer or wholesaler | Takes the message | A note, not an interruption |
| A customer chasing an install date | Reads your schedule and confirms | A calm customer |
Works with the software solar businesses already run
Google Calendar is included on every plan. Simpro, ServiceM8 and CRMs like HubSpot, Pipedrive and Zoho connect as a custom integration.
If your software has an API, Johnni can usually work with it. Ask us about yours.
An electrical contractor runs Johnni on its day line and its after-hours line.
There is no solar case study on the site yet. The closest is an electrical contractor that sorts and books its jobs through Johnni. A national electrical and fire compliance contractor uses Johnni on its day line, where regular site contacts are recognised by number, and on its after-hours line, where it rings on-call operators one after another until somebody accepts the job.
Simple plans. No lock-in contract.
Start with phone answering, then add your website and follow-up calls when you need them.
Phone
24/7 answering, Google Calendar bookings, warm transfers and your full call history.
60 minutes included, then 50c a minute
Phone and website
Everything in Pay As You Go, plus a website assistant your visitors can type or talk to.
200 minutes included, then 45c a minute
Phone, website and follow-ups
Adds outbound calls: new lead callbacks, quote follow-ups and reminders.
600 minutes included, then 40c a minute
Every plan has a 7 day free trial and no lock-in contract. Pay annually and plans start at $44 a month. Growth ($899) covers bigger call volumes. Outbound calling is included from Starter, or add it to Pay As You Go or Solo for a one-off $750. SMS confirmations are a $50 a month add-on, and job software connections are quoted to your setup. See full pricing
Frequently asked questions
Will it qualify a quote enquiry properly?
It asks whether they own the property, the suburb, the roof type and age, single or three phase if they know, the quarterly bill, battery interest and timing. Your sales person arrives with the answers instead of asking them on the doorstep.
Can it tell a fault call from a sales call?
Yes. An existing customer with a red light on the inverter is booked as a service call with the system details and install date, not put through to sales.
Does it handle warranty questions?
It captures the install date, the equipment and the symptom and flags whether it is inside the warranty periods you give it. The decision stays with you.
Can it book into the sales team’s calendar?
It reads the calendars you connect and offers only the times that are actually free, then books the assessment with all the qualifying answers attached.
What about renters and people outside our area?
Renters are told the owner needs to enquire and asked for the agent’s details if they want to pass it on. Callers outside your area are told so politely rather than booked and cancelled.
How much does it cost?
Plans start at $49 a month plus GST, or $44 a month paid annually, up to $899 for the highest call volumes. Every plan includes a set number of calls and minutes, then a per minute rate, with a 7 day free trial and no lock-in contract.
Answer the Sunday quote enquiry before your competitor does.
Seven days free. Give it your qualifying questions and your service area, then ring it about a nine hundred dollar bill.
Plans from $49 a month plus GST, or $44 paid annually. No lock-in contract.