Johnni vs Sophiie
Both are Australian AI receptionists built for trade and service businesses. Sophiie adds a wider back office, with quotes, invoices and dispatch. Johnni focuses on answering, booking and following up across your phone, your website and outbound calls.
Plans and features, as published.
Sophiie details are from sophiie.ai/pricing, checked 7 September 2026. Plans change, so check their site for current pricing.
| Sophiie | Johnni | |
|---|---|---|
| Entry plan | Free tier (25 AI actions). Starter $99 a month: 30 calls, 300 SMS, 150 AI actions | Pay As You Go $49 a month plus GST: 60 minutes included, then 50c a minute |
| Most popular plan | Pro $299 a month: 500 calls, 2,500 SMS, 1,500 AI actions | Starter $299 a month plus GST: 600 minutes, with phone, website and outbound |
| Largest published plan | Max $819 a month: 2,500 calls, 10,000 SMS. Enterprise on request | Growth $899 a month plus GST: 1,500 minutes. Custom builds quoted |
| How usage is counted | Calls, SMS and AI actions, each metered | Minutes. SMS confirmations are a $50 a month add-on |
| Beyond the phone | Quotes, invoices, dispatch, payment chasing and a built-in CRM | Quotes priced from your Xero products, a free booking diary and CRM, a website voice and text assistant (Solo and up) and outbound calls (Starter and up, or $750 one-off) |
| Integrations | Zapier and an API, plus its own CRM | Google Calendar included. ServiceM8, Simpro, ServiceTitan, AroFlo, HubSpot and more as custom integrations |
| Trial | Free tier and self-serve sign-up | 7 day free trial, no lock-in contract |
An honest way to choose.
Sophiie may suit you if
- You want quotes, invoices and dispatch in the same app
- You would rather start on a free tier
- You want dispatch and payment chasing in the same app
- Your usage fits its call, SMS and action limits
Johnni may suit you if
- You already run ServiceM8, Simpro or another job system
- You want bookings to land in the software you already use
- You want the same receptionist on your website and making follow-up calls
- You need a custom call flow, such as on-call rosters or several trades
One receptionist across every channel.
Phone, website and outbound
The same business knowledge answers your phone, talks to website visitors by text or voice, and rings back new leads.
Plugs into your job software
Johnni connects to the software you already run, so a booking becomes a job without re-keying it.
Done-for-you when you need it
Complex call flows, such as after-hours rosters and multiple trades, are built for you and quoted up front.
Johnni or Sophiie?
Is Johnni cheaper than Sophiie?
At the entry level, Johnni’s Pay As You Go plan is $49 a month plus GST, against Sophiie’s $99 Starter, although Sophiie also has a free tier. Both have a most popular plan at $299. What each includes is measured differently, so compare them against your own monthly calls and minutes.
Does Johnni do quoting and invoicing?
It quotes. Connect Xero and Johnni prices the job from your Xero products during the call, then drafts the quote in Xero for you to check and send. Invoicing stays in Xero or your job software.
Can I move from Sophiie to Johnni?
Yes. Start the 7 day free trial, set Johnni up from your website and forward your number when you are ready.
Are both Australian?
Yes. Both are Australian businesses. Johnni AI is built and run in Brisbane.
See how Johnni handles your calls.
Seven days free, no lock-in. Set it up from your website and ring it yourself.
Plans from $49 a month plus GST, or $44 paid annually. No lock-in contract.