AI Receptionist for HVAC & Air Conditioning
Air conditioning demand does not arrive evenly. It arrives on the first 38 degree day, all at once, from people who have already tried two other companies. Johnni answers all of them at the same time.
Plans start at $44/mo No contract.
Why HVAC businesses lose work on the hottest days
Air conditioning demand arrives all at once, on the first heatwave, from people who have already tried two other companies. The business that answers first gets the job.
Demand spikes with the weather
A 38 degree forecast can triple your calls overnight while your techs are already booked out.
Johnni answers every call at the same time, so a heatwave never means a busy signal or a voicemail.
Breakdowns, services and installs arrive mixed together
A unit blowing warm air, an annual service and a new install quote all ring the same number.
It asks what is happening, sorts breakdowns from services and installs, and books each in the right slot.
Techs cannot stop to take calls
Your team is on roofs and in ceilings when the phone is busiest.
It takes the brand, the model, the fault and the address, so the tech arrives knowing the job.
Agents and commercial clients need their own process
Property managers, warranty claims and commercial sites each work differently.
It works out who is calling and follows the rules you set for each, from purchase orders to warranty details.
The bottleneck is not your techs. It is your phone line.
One line holds one conversation. On the days that make your year, everyone else hears an engaged tone.
Your call volume is a weather forecast.
The first hot week of summer, the first cold snap, and every time a commercial site drops a unit and starts working down the phone book. Three spikes you can see coming and cannot staff for.
Hiring for the peak is not realistic, and neither is letting the peak go to voicemail. That is exactly the gap an AI receptionist fills.
- Answers forty callers at the same time, not one
- Works through the evening when people get home to a hot house
- Books the overflow into next week instead of losing it
- Rings back everyone who enquired during the rush
- Costs the same on a quiet week as a mad one
An AI receptionist built for heating and cooling calls
Johnni knows the difference between a breakdown and a service, and it keeps answering when the weather turns.
- Answers every call 24/7, even when fifty ring at once
- Separates breakdowns, services and new installs, in that order
- Collects the unit, the fault and the access before booking
- Books into your calendar or job software around existing jobs
- Handles agents, warranty and commercial calls on your rules
- Rings back install enquiries and service reminders on the Starter plan
Breakdown, service or new install, sorted in that order.
Work out which of the three it is
Blowing warm, not turning on and leaking water are breakdowns. A clean is routine. A new system is a site visit. They need different time, different techs and different parts, so they must not share a slot.
Get the unit details while the caller is standing there
Ducted, split or multi-head, roughly how old, and the brand and model off the indoor unit if they can read the sticker. Your tech turns up knowing what they are walking into.
Check warranty and commercial detail
Install date and who installed it for a warranty claim. Site address, unit location, access hours and the purchase order for a building manager. Missing that detail is what makes a job unbillable.
Book it into the slot that fits
Breakdowns into the slots you keep free, services into the quiet weeks you actually want filled, quotes into a site visit. It reads your calendar first.
A breakdown on a 39 degree Saturday.
Our aircon is just blowing warm air and it is boiling in here.
That is not what you want today. Is it a ducted system or a split system on the wall?
Ducted, the whole house.
And is the outdoor unit running at all, or is it silent?
I can hear something outside but it is not cold inside.
Okay. Roughly how old is the system, and do you know the brand?
About nine years, it says Daikin on the controller.
Perfect. We have a technician in your area Monday morning. Today is fully booked with breakdowns, I am not going to promise you something we cannot do. Monday between 8 and 10?
Monday is fine, thank you.
Booked. If anything changes and we free up this afternoon, we will ring you first.
Commercial, warranty and agent calls.
| The caller | What Johnni captures | Why it matters |
|---|---|---|
| Building manager, unit down | Site address, unit location, access hours, PO or work order | Commercial jobs need the reference before you attend |
| Warranty claim | Brand, model, serial, install date, who installed it | Warranty work is unbillable if the detail is missing |
| Real estate agent | Property, tenant contact, access arrangements | Access is what wastes the trip |
| Heatwave overflow | Books the next real slot and sets the expectation | Nobody waits on hold |
| Aftercare | Recalls the last job at that address | Repeat customers do not start again |
Works with the software HVAC businesses already run
Google Calendar is included on every plan. Simpro, ServiceTitan and ServiceM8, and other job software, connect as a custom integration scoped to how you work.
If your software has an API, Johnni can usually work with it. Ask us about yours.
An electrical contractor runs Johnni on its day line and its after-hours line.
There is no HVAC case study on the site yet. The closest is an electrical contractor with the same after-hours problem. A national electrical and fire compliance contractor uses Johnni on its day line, where regular site contacts are recognised by number, and on its after-hours line, where it rings on-call operators one after another until somebody accepts the job.
Simple plans. No lock-in contract.
Start with phone answering, then add your website and follow-up calls when you need them.
Phone
24/7 answering, Google Calendar bookings, warm transfers and your full call history.
60 minutes included, then 50c a minute
Phone and website
Everything in Pay As You Go, plus a website assistant your visitors can type or talk to.
200 minutes included, then 45c a minute
Phone, website and follow-ups
Adds outbound calls: new lead callbacks, quote follow-ups and reminders.
600 minutes included, then 40c a minute
Every plan has a 7 day free trial and no lock-in contract. Pay annually and plans start at $44 a month. Growth ($899) covers bigger call volumes. Outbound calling is included from Starter, or add it to Pay As You Go or Solo for a one-off $750. SMS confirmations are a $50 a month add-on, and job software connections are quoted to your setup. See full pricing
Frequently asked questions
Can it really take forty calls at once?
Yes, and that is the whole point. There is no queue and no hold music because every caller gets their own conversation at the same moment. On the days that make your year, nobody hangs up because the line was engaged.
Will it book a routine clean into my emergency slots?
No. You tell it which work belongs where. Breakdowns go into the slots you keep free, services and cleans into the quieter weeks, quotes into a site visit. It reads your calendar first, so it only ever offers a time you are actually open.
Does it handle work orders and building managers?
Yes. Site address, unit location, access hours and the purchase order or work order number, so the job is billable when you get there. That is the detail most often lost when a call goes to voicemail.
Can it get the brand and model?
It asks. Plenty of callers can read the sticker on the indoor unit while they are on the phone. When they can, your tech turns up prepared. When they cannot, Johnni notes that rather than guessing.
Will it promise a same day attendance I cannot make?
Not unless you tell it to. It books from your real availability and it is set up to say so plainly when the day is full, which is far better for your reputation than a promise you break at 6pm.
How much does it cost?
Plans start at $49 a month plus GST, or $44 a month paid annually, up to $899 for the highest call volumes. Every plan includes a set number of calls and minutes, then a per minute rate, with a 7 day free trial and no lock-in contract.
Get through the next heatwave without a hold queue.
Seven days free. Set it up before the hot weather, not during it.
Plans from $49 a month plus GST, or $44 paid annually. No lock-in contract.