ONE RECEPTIONIST. THE WHOLE CONVERSATION.
AI voice features.
From first hello
to what’s next.
Natural conversations, useful actions and a clear record afterwards. Get to know what Johnni can do for your business.
Your voice. Your business knowledge. Your rules.
A familiar voice picks up.
A local voice and a familiar welcome.
Your knowledge, questions and call rules.
The details and outcome, ready to review.
EXPLORE WHAT’S POSSIBLE
Find the feature
you need.
A voice that feels like your business.
Choose a local voice, set the welcome and let the conversation find its rhythm.
Choose and preview the voice in your portal.
Hear Johnni on a real call ↗Local voice line-up+
A hand-picked set of Australian and Kiwi voices, tested on real calls. Hear each one before you choose, and change voices any time.
Warm welcome greeting+
“Good morning, this is Jess! Thanks for calling [your business]. How’s your day going?” It changes with the time of day.
Greeting control+
Keep your business introduction clear before moving into the conversation.
Recorded-line intro+
A short “this call may be recorded” notice in a separate announcer voice, then a soft ring, then your receptionist. Or put it in the greeting, slip it into the second line, or switch it off.
Anti-interruption+
Little “yep”s and “okay”s don’t cut it off mid-sentence. Only a real interruption does.
Handles interruptions+
Respond when a caller asks to stop or changes the question.
Natural turn-taking+
It reads pauses and tone of voice to know when a caller has actually finished, instead of jumping in on every breath.
Straight answers+
Answer the question first, then continue with the enquiry.
Human rhythm+
Cheerful, matches the caller’s mood, uses natural little pauses and never fires two questions at once.
Real office sound+
A soft office background, plus keyboard typing while it looks something up. A pause sounds busy, not dead.
“Just checking” fillers+
It says “Just checking, won’t be long” while it looks things up. You can write your own line.
Clear read-back+
Phone numbers are read back slowly, in groups, with a beat between digits.
Natural price talk+
It says “188 dollars”, the way a person would.
Natural use of names+
Use the caller’s first name without repeating it throughout the call.
Personality settings+
Pick a style and add your own touch, like “friendly, calls everyone mate”.
Listen carefully. Check the important details.
Help Johnni recognise your services, clarify uncertain words and read key details back.
Could we book a consultation?”
Not sure? Ask again, then read it back.
Teach Johnni the words your customers actually use.
Background noise filter+
Cleans up traffic, wind and job-site noise before it listens.
Trade-talk tuning+
Pre-loaded with your business name, services and suburbs, so “carpet cleaning” isn’t heard as “copy planning”.
Word corrections+
Add corrections for words Johnni has misheard.
Say-it-right pronunciation+
Teach it how to say your suburb, brand or product names.
Double-check hearing+
When it isn’t sure it heard something right, it re-asks just that detail instead of guessing.
Number patience+
Callers reading out a number in chunks aren’t cut off halfway through.
Stuck-loop breaker+
If it can’t understand someone twice in a row, it tries another way instead of saying “sorry?” forever.
Ready when your customers ring.
Handle after-hours and overlapping calls, with rules for returning callers and quiet lines.
Your hours and callback instructions still apply.
You choose how your business hours and callback instructions are used.
24/7 coverage+
Nights, weekends and public holidays.
Concurrent calls+
Handle multiple conversations at the same time.
Quick call greeting+
Begin the greeting while supporting call systems load.
Backup systems+
Fallback voice, speech recognition and language-model services support continuity.
Still-there check+
If the line goes quiet, it asks again, then “Are you still there?”, before it ever hangs up.
Hidden-number handling+
Ask for a callback number when caller ID is unavailable.
Missed-call capture+
“Someone from there rang me” is treated as a warm lead, and their details are taken.
Returning caller recognition+
It remembers repeat callers and what they rang about last time. On by default, and you can switch memory off.
Call review & memory+
Review past calls and manage the memory used for future conversations.
Holiday-aware hours+
Your hours (split shifts too), your state’s public holidays, your time zone and any closure days you add. After-hours callers are told when you’ll get back to them.
Polite wrap-up+
It waits for the caller’s goodbye, signs off with your closing line, says bye once and hangs up cleanly.
Your answers. Your way of working.
Give Johnni your services, FAQs and call flow, so the next question has a useful answer.
“Yes, we cover Chermside.
What can we help you with?”
Xero quotes need a connected account. Draft quotes stay with you for review.
Website autopilot setup+
Paste your website and it learns your services, hours, FAQs and contact details. No website? Describe your business. No hours online? It checks your business listing.
Visual call-flow builder+
Decide exactly what it asks and in what order, starting from a ready-made template for your trade.
Smart follow-up questions+
Add a follow-up to any question that’s only asked if needed, like “ask morning or afternoon, only if they didn’t say”.
Instant FAQ answers+
It answers your FAQs the way you wrote them.
Searchable business knowledge+
Keep detailed business information in a searchable knowledge base.
Quotes from Xero+
Connect Xero and it prices jobs from your Xero products on the call, then drafts the quote in Xero for you to check and send. Nothing goes to the customer until you do.
Won’t-do list+
Jobs you don’t take are politely declined, and a message is still taken.
Objection handling+
Your replies to “too expensive” or “I’ll think about it”, plus what to say if they still say no.
House rules+
Your never-break rules, checked on every call.
Service area radar+
Draw your area on a map and it checks each caller’s suburb in seconds. Callers outside it are taken as leads or politely turned away, your choice.
Solo operator mode+
If it’s just you, it says “I’ll let Rowan know” instead of “the team”.
Urgent job flagging+
Urgent jobs are marked high priority so you see them first.
A human handover, with the context.
Johnni can tell you who is calling and why. If you cannot answer, it can capture a message.
“Taylor is calling about a consultation. They have a question before booking.”
Add your transfer number and set the hours you want to take calls.
Warm handover+
The caller goes on hold, you get rung and told who’s calling and why, then the call is passed to you on a clear line.
No dead-end transfers+
If you don’t pick up, the caller comes back to leave a message. Nobody gets stuck on hold.
Smart transfer hours+
Set when you’ll take transfers, separately from your trading hours. Outside those times it never promises one.
Human on request+
If a caller says twice they’d rather speak to a person, it offers to put them through, or takes callback details if you’re unavailable.
From “are you free?” to a time in the diary.
Check availability during the conversation, confirm the date and attach the customer’s details.
The free Scheduler must be enabled. Two-way sync is with Google Calendar.
Explore appointment booking ↗Live diary booking+
It checks your real availability during the call and books the job straight into your diary.
Availability checks+
Check available slots before confirming a booking.
Next three times+
It offers the next three free times, or checks the exact day and time the caller asks for.
Full-date read-back+
It always says the full date, like “Tuesday the 15th of September”, so nobody turns up on the wrong day.
Team diaries+
A diary for each staff member, with new jobs going to whoever is least busy.
Travel-time buffer+
An automatic gap between jobs.
Drag-and-drop diary+
Month, week and day views. Drag jobs to move or resize them.
Online booking page+
Your own booking page, coloured to match your logo. Add a Book online button to your site or embed the whole form.
Two-way calendar syncGoogle Calendar+
Bookings show up in your Google Calendar, and your busy times block the diary.
Today’s bookings+
Today’s jobs at a glance on your dashboard.
Booking remindersSMS add-on+
Automatic text reminders to customers before their booking.
The useful part, ready for your team.
See who called, what they needed and what happens next, without listening to the whole call.
Taylor asked about a consultation. Thursday at 10:30 am was available and accepted.
Email summaries are supported. Text alerts need the SMS add-on.
Explore the dashboard ↗Instant call summaries+
An email to up to five addresses after every call: who rang, what they need, their best number and a short summary.
Text alertsSMS add-on+
Call summaries sent to up to three mobiles.
Early hang-up records+
Keep available caller details for follow-up when someone hangs up early.
Smart callback number+
If a caller says “call my mobile instead”, that’s the number you get.
Recordings and transcripts+
Listen back, read every word, filter by phone, outbound or website, and export to a spreadsheet.
Lead scoring+
Every call is scored, so the hot leads stand out.
Auto-CRM+
Every caller becomes a contact, with their calls, bookings and texts in one place.
One business brain. More ways to reach it.
Answer the phone, help website visitors and follow up leads with the same business knowledge.
“Thanks for calling. How can I help?”
Website: Solo and up. Outbound: Starter/Growth or a paid upgrade. SMS: add-on.
Website voice and chat widgetSolo and up+
Visitors can talk or type to your receptionist on your website.
Text-a-linkSMS add-on+
It texts callers your booking page or any saved link during the call, and replies land in your CRM.
Outbound callerStarter, or $750+
Calls your leads with its own script and speaks as soon as they say hello. It can detect answering machines, and it knows why a lead is ringing back.
Leads from anywhereStarter, or $750+
Pull outbound leads in from Facebook and your website forms, upload a CSV, or add them by hand.
Scripts by lead typeStarter, or $750+
Different scripts for different leads, based on the fields you set up, run on the schedule you choose.
Gets past phone menusStarter, or $750+
“Press 1” menus and hold music on the other end don’t stop the outbound caller.
Outbound statsStarter, or $750+
Calls made, connected and successful, every day.
Connected channels+
Manage phone, outbound and website conversations through Johnni.
Keep the conversation on the right track.
Use off-topic handling, silence checks and call limits to help keep calls focused.
Focused on your customers.
What can I help you with today?”
These controls help manage calls; they are not a guarantee against all misuse.
Prompt-misuse handling+
Keep the conversation focused on your business when callers try to change its instructions.
Time-waster shield+
Quizzes, jokes and off-topic chat get three strikes, then it politely wraps up.
Call-length limit+
A call-duration limit helps manage long calls; transfers are excluded.
Silent-line handling+
Close inactive calls after the configured silence timeout.
Set it up. Try it. Make it yours.
Start with your business information, test the experience and refine it as you go.
Try the experience before forwarding live calls.
You can manage settings yourself or request help from the Johnni team.
Guided setup+
A step-by-step walkthrough from sign-up to live.
Try before you go live+
Talk to your receptionist in your browser before you get a number.
Done-for-you local number+
We set up your local number, with no paperwork for you.
One-tap forwarding guide+
Your personal call-forwarding codes, ready to tap or copy.
Live next call+
Change your hours, script, voice or FAQs and it’s live on the next call.
Done-for-you changes+
Hear something you’d change? Send a support note from the call. We make the change and send you a demo call so you can hear it working.
Flexible plans+
Upgrade instantly, downgrade at the end of your billing period, and add extras any time.
TAKE A CLOSER LOOK
See the bigger picture.
Five ways to put the features to work.
A time in the diary.
↗A next step for every lead.
↗The right questions first.
↗Type or talk. Your choice.
↗The whole call, in view.
↗A QUICK SETUP CHECK
Know what’s
ready to switch on.
Some features need a setting, a connection or an add-on. Here’s the simple version.
Compare current plans ↗GOOD TO KNOW
A few quick answers.
Can I try the voice before going live?
Yes. Preview and test the receptionist in your browser before directing your live business calls to Johnni.
Can I keep my business number?
Yes. Forward calls from your existing business number to your Johnni number. Choose forwarding rules that suit your setup.
What if I do not want Johnni to book appointments?
Leave booking disabled and have Johnni capture an enquiry or callback request instead. If you want bookings, enable the free Scheduler and set your availability.
Can I change the way it answers?
You can update the voice, greeting, hours, business knowledge and call instructions. Test the changes and review real calls to keep refining the experience.
HEAR IT FOR YOURSELF