01
When demand changes
From heating enquiries to a booked-out salon, your questions and appointment lengths follow the service requested.
From a busy front desk to the next service call
AI receptionist for Melbourne businesses Melbourne gets busy.
Your phone keeps up.
A full appointment book shouldn’t mean unanswered enquiries. Johnni handles overlapping calls, checks availability and records the details for Melbourne businesses, from practices and salons to property teams and trades.
JohnniYour business · answering
Calls LogMelbourne · illustrative activity
| LOCATION | ENQUIRY | OUTCOME |
|---|---|---|
| Richmond | Service enquiry | Booked |
| Melbourne CBD | New consultation | Booked |
| Brunswick | Appointment enquiry | Booked |
| South Yarra | Property enquiry | Message taken |
Call summary · Richmond
Inspection enquiry captured. Address checked and an available appointment selected.
Illustrative portal preview · not live customer dataMelbourne time
One receptionist. Your whole business.✓Keep your number✓Book during the call✓Australian voices✓Recordings & transcripts
Made to fit Melbourne
Four callers. No juggling.
The front desk is helping a client. Another customer rings. Then two more. See how separate conversations can be handled while your team stays with the person in front of them.
Seasonal demand is one reason calls overlap. Client meetings, busy salon afternoons and property enquiries create the same everyday pressure.
Try a busy momentInteractive example
Illustrative overlapping calls0 / 4
RichmondTradesReady for a call
Melbourne CBDProfessional servicesReady for a call
BrunswickBeauty & wellnessReady for a call
South YarraProperty servicesReady for a call
Visual sequence only. This does not place calls or show measured response times.
02
Your side of Melbourne
Set your working area so a busy day does not become a day crossing the city.
03
A record of every call
Open the summary, transcript and recording to see what was discussed and what needs your attention.
More than answering the phone
One Johnni.
Every way customers reach you.
Phone calls, website conversations, lead follow-ups and a portal that shows you what happened. All drawing on the same business knowledge.
It answers. It qualifies.
It checks your calendar.
Johnni uses your services and answers to guide the conversation. It checks your service area when relevant, offers available times and warm transfers calls that need your team.
Inbound + Google Calendar · every plan
ONE CALL, FROM HELLO TO HANDLED
01
Answer as your businessYour greeting, voice and knowledge
Answered
02
Capture what mattersService, details and location
Qualified
03
Check live availabilityGoogle Calendar or configured integration
Available
04
Book or warm transferBased on your business rules
Handled
The follow-up you meant
to make, made.
Call interested leads, follow up quotes, remind customers or reconnect about a service. You choose the queue and the goal. Every outcome is recorded in your portal.
Outbound caller · Starter & Growth, or $750 one-off
YOUR OUTBOUND QUEUE · ILLUSTRATIVE
01
New consultation enquiryWebsite form → callback
Booked
02
Quote follow-upExisting enquiry → questions answered
Follow up
03
Appointment reminderUpcoming visit → confirmation
Confirmed
04
No answerOutcome recorded in your portal
Logged
They can type.
Or simply talk.
Visitors share their name, number and what they need before choosing text or a voice conversation. The enquiry is captured first, and Johnni answers from the same knowledge as your phone line.
Website voice & text · Solo, Starter & Growth
YOUR WEBSITE ASSISTANT · ILLUSTRATIVE
1
Details firstName · phone number · enquiry
Lead saved
2
Choose text or voiceSame business knowledge, either way
Connected
3
Answer, qualify, bookWhile the visitor is still on your website
Recorded
You can see
what Johnni said.
Listen to a recording, read the transcript or skim the call summary. Update your services, hours, voice and call routes yourself. Caller memory is a setting you control.
Portal, recordings & transcripts · every plan
Dashboard image from the Johnni product page.
Different businesses. The same care.
What does your next caller need?
Choose a business to watch an illustrative conversation. Your own answers, questions and booking rules shape the real one.
Melbourne CBD · Professional servicesIllustrative transcript · no audio
CALLERI’d like to book an electrical inspection.
JOHNNII can help with that. What is the address, so I can check your service area?
✓ Inspection requested · details saved to the portal
CALLERI’m starting a business and need an accountant.
JOHNNIOf course. I’ll take a few details and check an available time for an initial consultation.
✓ Consultation booked · details saved to the portal
CALLERDo you have an appointment for a colour consultation?
JOHNNILet me check the consultation times. Is this your first visit to the salon?
✓ Consultation booked · details saved to the portal
CALLERI’d like someone to call me about managing my property.
JOHNNIAbsolutely. What suburb is the property in, and what is the best number to reach you?
✓ Callback requested · details saved to the portal
Melbourne · IT support
1,018 bookings.
One connected business line.
A Melbourne IT support business forwarded its business line through Johnni. Over eight full months, it used a focused workflow connected to its existing customer hand-off fields.
1,018jobs booked
3,095calls answered
95%indicative booking rate
95% relates to 1,072 opportunities identified by the scorer, not all calls. Figures and methodology are published by Johnni.
Set up around your business
From your website
to your first answered call.
01
Bring your business
Import your website, then review your services, hours, FAQs and preferred voice.
02
Set your rules
Choose what gets booked, when calls get transferred and the area you serve.
03
Connect your calendar
Google Calendar is included. External CRM and job software integrations are quoted add-ons.
04
Forward and test
Keep your existing number. Forward the calls you choose and check the transcript in your portal.
Start with what you need
Your first call is a good place to start.
Seven-day free trial. No lock-in. Start with phone coverage, then add the channels your business needs.
Pay As You Go
Phone
A$49 / month + GST
24/7 inbound answering, Google Calendar bookings, warm transfers and your call history.
60 minutes included · then $0.50/min
Solo
Phone + website
A$149 / month + GST
Everything in phone coverage, plus a website widget with live voice and text conversations.
200 minutes included · then $0.45/min
Starter
Phone + website + outbound
A$299 / month + GST
Add lead callbacks, quote follow-ups and configured outbound customer conversations.
600 minutes included · then $0.40/min
Monthly AUD pricing shown. Annual billing and Growth plans are also available. Outbound calling is included on Starter and Growth, or A$750 one-off on the other plans. SMS confirmations and reminders: A$50/month add-on. External CRM and job software connections: custom quote. Prices exclude GST.
Melbourne businesses ask
A few things
worth knowing.
Can it handle calls when several customers ring together?
Yes. Johnni can answer simultaneous calls, capturing each caller’s details and following your booking and transfer rules.
Can it handle different appointment types?
Set your services, questions and appointment lengths in the business setup. Calendar availability determines which times can be offered.
Can I cover only part of Melbourne?
Yes. Set the area your mobile team serves. Office-based businesses can instead qualify by service and appointment type.
What will I see after a call?
A recording, transcript, plain-English summary and customer details appear in your portal within minutes. You can also change your business knowledge, voice and call routes there.
Will it book straight into my CRM?
Google Calendar is included on every plan. Connections to ServiceM8, Simpro, ServiceTitan, HubSpot, Pipedrive and Zoho are quoted custom add-ons.
Your number. Your business. Your Johnni.
Keep the conversation going.
Even on your busiest day.
Try it with your business information. Ring it. Read what happened.